Privacy Policy
Last updated: [insert date]
Who we are
This website is operated by Renewed Kitchen Co.
For data protection purposes, the data controller is:
[Insert legal business name]
Website: [insert website address]
Email: [insert contact email address]
Renewed Kitchen Co is an independent refurbished appliance seller specialising in refurbished TM5 and TM6 kitchen machines.
Renewed Kitchen Co is not affiliated with, endorsed by or operated by Vorwerk.
What personal information we collect
When you contact us or submit an enquiry through our website, we may collect:
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your name
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your email address
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your phone number, if provided
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your delivery postcode or general location, if provided
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the model you are interested in
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your budget, questions or preferences, if provided
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any other information you choose to include in your message
If this website later allows online purchases, we may also collect order, delivery and payment-related information. Payment information would be processed securely by our chosen payment provider and we would not store full card details ourselves.
How we use your information
We use your information to:
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respond to enquiries
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answer questions about availability, condition, accessories, delivery or support
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provide information about refurbished TM5 and TM6 machines
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manage customer enquiries and business records
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improve our website and customer experience
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prevent spam, misuse or security issues
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comply with legal, accounting or regulatory obligations
We do not sell your personal information.
Lawful basis for using your information
We rely on one or more of the following lawful bases:
Contract or pre-contract steps
Where we use your information to respond to an enquiry, provide information you requested, discuss availability or take steps before a possible purchase.
Legitimate interests
Where we use your information to operate the website, respond to genuine enquiries, manage business records, improve our service and protect the website from misuse.
Legal obligation
Where we need to keep records for tax, accounting, legal or regulatory reasons.
Consent
Where we ask for your consent for a specific purpose, such as optional marketing emails or non-essential cookies.
Contact forms
When you submit a contact form, the information you provide is sent to us so we can respond to your enquiry.
We do not use contact form submissions for marketing unless you have specifically agreed to receive marketing communications.
Marketing
If we offer email updates or availability alerts, we will only send these where we have a lawful basis to do so.
You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us at [insert contact email address].
Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to work properly. If we use non-essential cookies, such as analytics or marketing cookies, we will ask for consent where required.
You can manage or disable cookies through your browser settings.
Who we share your information with
We may share personal information with trusted service providers where needed, including:
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website hosting providers
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email and contact form providers
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IT and security providers
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delivery or courier partners, if an order is arranged
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payment providers, if online payments are added
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accountants, legal advisers or professional service providers
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regulators, authorities or law enforcement where required by law
We only share information where necessary and appropriate.
How long we keep your information
We only keep personal information for as long as necessary.
General enquiries may be kept for up to 24 months after the last contact.
If a sale or transaction takes place, related records may be kept for longer where required for legal, tax, accounting or business record purposes.
Where information is no longer needed, it will be deleted, anonymised or securely destroyed.
International transfers
Some website, email, analytics or business service providers may process information outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.
Your rights
Under data protection law, you may have the right to:
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request a copy of the personal information we hold about you
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ask us to correct inaccurate information
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ask us to delete your information
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ask us to restrict how we use your information
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object to certain uses of your information
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withdraw consent where we rely on consent
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complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
[insert contact email address]
You can also contact the Information Commissioner’s Office at:
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
Changes to this policy
We may update this privacy policy from time to time. Any updates will be published on this page.