Terms & Conditions
Last updated: [insert date]
1. Who we are
This website is operated by Renewed Kitchen Co.
For legal and customer service purposes, the business behind Renewed Kitchen Co is:
[Insert legal business name]
Website: [insert website address]
Email: [insert contact email address]
Renewed Kitchen Co is an independent refurbished appliance seller specialising in refurbished TM5 and TM6 kitchen machines.
Renewed Kitchen Co is not affiliated with, endorsed by or operated by Vorwerk. All third-party brand names, product names and trademarks belong to their respective owners.
2. These terms
These terms explain how you may use our website and how enquiries, availability requests and any future purchases are handled.
By using this website, you agree to use it lawfully and in accordance with these terms.
If you do not agree with these terms, please do not use this website.
3. Website purpose
This website provides information about refurbished TM5 and TM6 kitchen machines and allows visitors to make enquiries about availability, condition, included accessories, delivery, support and related information.
Unless checkout or a confirmed payment process is added, submitting an enquiry through this website does not create a purchase, reservation or binding order.
4. Product information
We aim to present refurbished machines clearly and honestly.
Product information may include:
model type
condition notes
included accessories
cosmetic marks or signs of use
testing and cleaning details
availability
pricing, where shown
delivery or collection options
support or warranty information, where applicable
Because refurbished machines are pre-owned, condition may vary between individual machines. Any visible marks, wear or differences should be described as clearly as possible before purchase.
Images are provided for general guidance. Where a specific machine is being offered, we aim to make clear whether images show the actual machine or are representative images.
5. Availability
All machines are subject to availability.
Submitting an enquiry does not guarantee that a particular machine, model, price or condition grade will be available.
We may withdraw, update or correct availability information at any time.
6. Enquiries
When you submit an enquiry, we may contact you to discuss:
the model you are interested in
available machines
condition and accessories
pricing
delivery or collection
support or warranty details
any questions you have before deciding whether to proceed
You are responsible for making sure the information you provide is accurate, including your email address, delivery postcode and any preferences or questions.
7. Orders and contracts
A contract for purchase is only formed when we confirm the order with you and accept payment, or when we otherwise clearly confirm in writing that your order has been accepted.
We may refuse or cancel an order where:
the item is no longer available
pricing or product information was incorrect
payment has not been received
we suspect fraud, misuse or unlawful activity
we are unable to deliver to the requested location
there is another reasonable reason we cannot complete the sale
If payment has already been taken and we cancel the order, we will refund the amount paid.
8. Prices
Any prices shown are in pounds sterling unless stated otherwise.
Prices may change from time to time. The price that applies to your purchase will be the price confirmed to you before you pay.
Delivery charges, if applicable, will be confirmed before purchase.
9. Payment
If purchases are accepted, payment methods will be confirmed before you place an order.
If online payments are added in future, payments may be processed by a third-party payment provider. We do not store full card details ourselves.
10. Delivery
Delivery options, costs and estimated timings will be confirmed before purchase.
Delivery times are estimates only unless we specifically agree otherwise in writing.
You are responsible for providing accurate delivery information and ensuring someone is available to receive the item where required.
If delivery is unsuccessful because incorrect information was provided or nobody is available to receive the item, additional delivery charges may apply.
11. Returns and cancellations
Your cancellation and return rights depend on how the purchase is made and whether you are buying as a consumer.
If you buy from us as a consumer at a distance, such as online, by email or by phone, you may have a legal right to cancel within 14 days of receiving the item, unless an exception applies.
If you wish to cancel or return an item, you must contact us as soon as possible using the contact details provided on this website.
Returned items should be sent back in suitable packaging and with any included accessories, unless we agree otherwise.
You may be responsible for return delivery costs unless the item is faulty, not as described or we have agreed otherwise.
Nothing in these terms affects your statutory rights.
12. Faulty or not as described items
We aim to describe refurbished machines clearly and accurately.
If an item is faulty, not as described or does not do what it is supposed to do, you may have legal rights to a refund, repair or replacement.
Please contact us as soon as possible if you believe there is a problem with an item.
We may ask for details, photographs, videos or other reasonable information to help assess the issue.
13. Refurbished and pre-owned goods
All refurbished machines are pre-owned unless clearly stated otherwise.
Refurbished goods may show signs of previous use. This may include minor cosmetic marks, surface wear, light scratches or other signs consistent with a pre-owned machine.
Condition notes will be provided before purchase where applicable.
Cosmetic marks that were clearly described before purchase are not usually treated as faults unless they affect the item’s function or were materially misrepresented.
14. Warranty or support
Any warranty, support period or after-sale support will be clearly stated before purchase.
If no specific warranty or support period is stated, this does not affect your statutory rights.
Any warranty or support offered is provided by Renewed Kitchen Co unless clearly stated otherwise. It is not a manufacturer warranty and is not provided by Vorwerk.
15. Independent seller notice
Renewed Kitchen Co is an independent refurbished appliance seller.
We are not affiliated with, endorsed by, sponsored by or operated by Vorwerk.
Any reference to TM5, TM6, Thermomix or Vorwerk is used only to identify the type of refurbished machine being discussed or offered.
16. Website content
We try to keep website information accurate and up to date, but we cannot guarantee that all content will always be complete, current or free from errors.
We may update, remove or change website content at any time.
17. Acceptable use
You must not use this website:
for unlawful purposes
to submit false, misleading or harmful information
to interfere with the website’s security or operation
to attempt unauthorised access to any system
to send spam or malicious content
to copy, scrape or misuse website content without permission
18. Intellectual property
The content on this website, including text, layout, design, graphics and branding created for Renewed Kitchen Co, belongs to us or our licensors.
You may view and use the website for personal, non-commercial purposes.
You must not copy, reproduce, distribute or use our website content for commercial purposes without permission.
Third-party brand names, product names and trademarks remain the property of their respective owners.
19. Third-party links
This website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of third-party websites.
20. Privacy
We handle personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.
21. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have under consumer law.
We are not responsible for losses caused by your misuse of the website, incorrect information you provide, or events outside our reasonable control.
22. Changes to these terms
We may update these terms from time to time.
The latest version will be published on this page with the updated date.
By continuing to use the website after changes are made, you agree to the updated terms.
23. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the UK, you may also have rights under the laws that apply where you live.
24. Contact us
For questions about these terms, enquiries, availability, returns or support, please contact:
[insert contact email address]